Featured collection
Frequently asked questions
What is the return policy?
We stand behind our handcrafted art. Here’s what you need to know:Eligible Returns
- Damaged in transit: Notify us within 48 hours of delivery with photos. We’ll arrange a full refund, replacement, or repair at no cost.
- Major quality issues: If the art doesn’t match our standards, contact us within 14 days. We’ll resolve it with a refund, replacement, or adjustment.
Non-Refundable Items
- Custom commissions (tailored to your specs).
- Returns due to change of mind (review details carefully before ordering—we’re happy to help with questions!).
How to ReturnEmail
Contact Us with your order number, photos, and issue. We’ll respond within 2 business days. Eligible refunds process within 5–7 days of us receiving the art.
Are any purchases final sale?
Yes, certain purchases are final sale and not eligible for returns:
- Custom commissions: All pieces created to your specific size, color, or design requests are final, as they are uniquely tailored to your vision.
- Non-quality/non-damage reasons: Items returned due to a change of mind (e.g., deciding the piece doesn’t fit your space after delivery) are considered final sale.
For these cases, we encourage thorough pre-purchase reviews—our team is happy to help with sizing, color checks, or design questions to ensure you’re confident in your choice!
When will I get my order?
At AbstrMural, each piece is handcrafted with care, so timelines vary based on whether your order is from our ready-to-ship collection or a custom commission:
- Ready-to-ship art: These pieces are already finished. We process and ship within 2–3 business days via insured courier. Delivery takes 5–7 business days within the U.S., depending on your location.
- Custom commissions: Since these are made-to-order, creation takes 3–4 weeks (this includes time for design approvals and painting). Once completed, shipping adds 5–7 business days. We’ll send progress updates, so you’re always in the loop!
You’ll receive a tracking number once your order ships, and our team is happy to help with any delivery questions at Contact Us Page
Where are your products manufactured?
Our abstract artworks are handcrafted by a network of skilled artists based across the United States and select international creative hubs—each bringing their unique style and expertise to every piece.Founder Eleanor Hartwell leads the creative process from our studio in Wellesley, Massachusetts, where she oversees custom commissions and signature collections. We also collaborate with independent artists in cities like Chicago, Portland, and Barcelona, each chosen for their mastery of large-scale abstract techniques, textured painting, and attention to detail.Every artwork is made-to-order (or created in small batches for our ready-to-ship line) in these artists’ studios, ensuring that each piece carries the personal touch of its creator. This global-local approach lets us blend diverse artistic perspectives while maintaining the quality and craftsmanship that defines AbstrMural.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.