Frequently Asked Questions (FAQ) — Hand Painted Oil

Have questions about our original oil paintings, custom commissions, or worldwide delivery? Explore our comprehensive answers below. If you need any personalized guidance, please don't hesitate to contact our studio team.

1. Art & Craftsmanship

Are these real hand-painted oil paintings or digital prints?

Every artwork we sell is 100% hand-painted from scratch by professional master artists using pure oil and acrylic paints on heavy-duty, artist-grade linen canvas. We never use computer-assisted printers, digital giclée reproductions, canvas transfers, or mechanical paint-jet overlays. When you touch the surface, you feel real, physical paint ridges and brushwork.

What is the palette knife impasto technique?

The impasto technique involves applying thick layers of oil paint with flexible steel palette knives rather than traditional thin brushes. This sculpts raised ridges, peaks, and geometric facets up to several millimeters thick. The result is a tactile, sculptural surface that catches natural daylight and indoor lighting, casting delicate micro-shadows that evolve throughout the day.

Will my painting look identical to the website photos?

Because each painting is created entirely by hand on an easel, subtle organic variations in paint ridges, color transitions, and texture strokes will naturally occur. While our artists closely follow the composition, palette, and stylistic balance shown in our catalog, these slight variations ensure that your painting is an authentic, one-of-a-kind original work of art.

2. Canvas Framing & Sizing

How does the painting arrive? Is it framed or rolled?

To eliminate shipping damage and exorbitant oversize freight costs, all of our paintings are shipped unframed as archival rolled canvases. Pre-stretched canvases in large dimensions (such as 48"x32" or 72"x48") are extremely prone to puncture, wood warping, and corner crushing during international air transit. Rolling guarantees your artwork arrives in pristine, museum-grade condition.

What is the extra 2–3 inch white border?

Every canvas includes an additional 2 to 3 inch (5 to 7 cm) blank white canvas margin on all four sides beyond the listed artwork dimensions. This extra fabric is specifically provided for your local framer to wrap around wooden stretcher bars without cutting into or reducing the painted composition.

How do I frame or stretch a rolled canvas?

Stretching and framing a rolled canvas is a standard, affordable service offered by any local custom frame shop, art supply store, or craft retailer (such as Michaels or local framing galleries). You can choose:

• Gallery Wrap: Stretched over 1.5-inch wooden stretcher bars for a modern, frameless, contemporary presentation.
• Floating Frame: Mounted inside a modern wooden or metal floating frame that leaves a sophisticated negative shadow gap around the canvas.
• Traditional Ornate Frame: Paired with classic moulded wood frames to suit formal dining rooms or traditional studies.

3. Turnaround Time & Worldwide Shipping

How long does creation and delivery take?

• Painting & Drying Time: 3–5 business days. Because genuine oil paint layers require adequate drying time before secure rolling, our artists allow the pigment surface to cure properly.
• Express Transit Time: 5–7 business days via FedEx or DHL Express.
• Total Estimated Turnaround: Typically 7–12 business days from order placement to doorstep delivery.

How is my artwork packaged for transit?

Each finished canvas is inspected, layered with protective archival moisture-barrier film, and carefully rolled around a sturdy core before being sealed inside a heavy-duty, crush-proof industrial shipping tube with reinforced end-caps. Even under rigorous international handling, your painting remains completely protected.

Do you offer tracking?

Yes. As soon as your packaged painting is dispatched from our studio via FedEx or DHL Express, you will receive an automated shipping confirmation email with an active tracking number to monitor your delivery in real time.

4. Custom Orders & Commissions

Can I order a custom oil painting from my own photo?

Yes! Through our dedicated Custom Photo to Oil Painting Service, you can upload family portraits, wedding memories, beloved pet photos, or landscape snapshots. Our master artist will generate a composition preview for your approval before hand-painting begins.

Can I request custom dimensions or color adjustments?

Absolutely. If your wall requires a bespoke size not listed in our standard options, or if you wish to adjust a color palette to match your interior fabrics, simply reach out through our Contact Page with your dimensions and reference photos.

5. Guarantee & Damage Protection

What happens if my package is damaged in transit?

In the rare event that your tube packaging is punctured or damaged during shipping resulting in harm to the canvas, simply send clear photos of the damage to lingshipay@outlook.com within 48 hours of delivery. We will immediately repaint and express-ship a brand new painting at zero additional cost to you.